Refund Policy

Last updated: 30 October 2026

MERRY sells digital game licences that are delivered to your MERRY account immediately after payment. Please read this policy before you buy.

This policy covers MERRY software licences only: MERRY does not collect donations or tips, and TikTok gifts are bought and refunded within TikTok, never through MERRY.

All sales are final

Digital licences are non-refundable. Once a licence has been activated on your account or otherwise delivered, the purchase cannot be cancelled or refunded, including when you no longer want it or stop using it before the period ends. Licences do not renew automatically, so there is nothing to cancel later.

Right of withdrawal

• Consumers in the EU, the UK and similar jurisdictions: the statutory 14-day right of withdrawal does not apply to digital content supplied immediately. At checkout you are asked to expressly agree that delivery starts immediately and to acknowledge that you therefore lose your right of withdrawal. Without that agreement the purchase cannot be completed.
• Consumers in Türkiye: under the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği, Article 15(1)(ğ)), the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered instantly to the consumer. Our licences are delivered this way, and you are informed of this before you pay.

When we fix or refund

Nothing in this policy limits rights you have under mandatory consumer law. In particular, if:

• you paid but the licence was not delivered, or it cannot be activated or used because of a fault on our side;
• you were charged more than once for the same order; or
• a refund is otherwise required by applicable law,

contact us with your order code (it starts with “MR” and is shown in your account under “Licences”). We first try to fix the problem, for example by delivering or reactivating the licence; if we cannot, we refund the affected payment.

International orders (Paddle)

International orders are sold by Paddle.com, our Merchant of Record, and Paddle's buyer terms also apply to them. Paddle may issue refunds at its own discretion, for example in cases of suspected fraud. Refunds for these orders are paid by Paddle to the original payment method; you can contact us, or Paddle via paddle.net.

Turkish orders (Shopier)

Where a refund is due under this policy for an order paid in TRY through Shopier, we process it through Shopier to the original card. Depending on your bank it usually appears within 5–10 business days.

Chargebacks

Please contact us before opening a dispute with your bank; most problems are solved quickly. Orders under dispute are reviewed manually.

Contact

Mustafa Altınbaş (individual seller, trading as “MERRY”)
Address: [SELLER POSTAL ADDRESS – to be added by the owner]
E-mail: [email protected] · Phone / WhatsApp: +90 553 894 59 56
Website: merrylauncher.tech